Have your 10-digit tracking code, 22-digit guide number, as well as the shipment's origin and destination information on hand.

Como generar un reporte
Track your shipment with your tracking code or guide number.
Como generar un reporte
In the "Report" section, click on "Generate"
Como generar un reporte
Select the reason for your report.
Como generar un reporte
Fill out the form with the information of: origin, destination and shipment content.
Como generar un reporte
Be detailed in your description in the field of observations and click on "Save Report"
Como generar un reporte
The system will give you the report number for the attention to your request.