Have your 10-digit tracking code, 22-digit guide number, as well as the shipment's origin and destination information on hand.

1

Track your shipment with your tracking code or guide number.

2

In the "Report" section, click on "Generate"

3

Select the reason for your report.

4

Fill out the form with the information of: origin, destination and shipment content.

5

Be detailed in your description in the field of observations and click on "Save Report"

6

The system will give you the report number for the attention to your request.

Watch the following video

The Estafetados tell us how to generate a report.