In accordance with the service contract, the corresponding indemnification will proceed when the report generated has been concluded for any of the following reasons
If your shipment is damaged or stolen, you must report it to 800 3782338 within 24 working hours of receipt.*Only if you have purchased the optional insurance.
In this case, we will send the sender an explanatory letter within 48 working hours, requesting the original documentation to begin the process whether or not the optional insurance has been contracted.
The compensation will not proceed in case of: Theft on route without optional insurance, prohibited article or bad packing.*Important: In case of having optional insurance it will be necessary that you send us all the documents in original to carry out the procedure.