ESTAFETA MEXICANA, S.A. DE C.V. (ESTAFETA), with address at Av. José Vasconcelos number 105, Piso 4, Col. Hipódromo Condesa, Del. Cuauhtémoc, C.P. 06170, Mexico City, is responsible for the use and protection of your personal data, and in this regard we inform you the following:
The personal information we collect from you will be used for the following purposes for the services you request:
Courier services, Tracking, Warehousing, Logistics Services and billing.
Additionally, we inform you that ESTAFETA does not use your personal information for any purpose other than the provision of services contracted with us.
To carry out the purposes described in this privacy notice, we will use the following personal information: name, address, telephone, email, RFC (Federal Tax Registration).
In addition to the personal data mentioned above, for the purposes stated in this privacy notice we inform you that derived from the provision of contracted services we do not have access to personal data considered as sensitive.
Your personal information is shared within the country with the following persons, companies, organizations or authorities other than us, for the following purposes:
|Recipient of personal information||Purpose||Does it require concurrence?|
|Affiliates of Estafeta||For the provision of our services||No|
|Carriers or recipients||For the provision of our services||No|
You have the right to know what personal information we have about you, what we use it for, and the conditions of use we give you (Access). Also, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); That we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); As well as oppose the use of your personal information for specific purposes (Opposition). These rights are known as ARCO rights.
For the application of any of the ARCO rights, you must submit the respective request in writing to the Customer Service Area of ESTAFETA with address at Cerrada de Ceylán 539, Col. Industrial Vallejo, C.P. 02300, Mexico City.
To know the procedure and requirements for the application of ARCO rights, you can call the following telephone number 01-800-378-23-38, which will process applications for the application of these rights, and will answer any questions you may have about the treatment of your information. The contact details are: Cerrada de Ceylán 539, Col. Industrial Vallejo, C.P. 02300, Mexico City.
You can cancel the consent you have given us for the processing of your personal information. It is important to note that in all cases we will not be able to attend to your request or conclude the use immediately, because it is possible that for some legal obligation we will continue to treat your personal information. You also have to consider that for certain purposes, the cancellation of your consent will mean that we can not continue to provide the service you requested, or the conclusion of your relationship with us.
To cancel your consent you must submit your request in writing to the Customer Service Area of ESTAFETA with address in Cerrada de Ceylán 539, Col. Industrial Vallejo, C.P. 02300, Mexico City.
For the procedure and requirements for cancellation of consent, you may call the following telephone number: 01-800-378-23-38.
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer's Office, in order that your personal information is not used to receive advertising or promotions from companies. For more information on this registration, you can consult the PROFECO (Federal Consumer's Office) website.
We inform you that on our website we do not use technologies with which it is possible to monitor your individual behavior as an Internet user.